Shipping policy

Shipping Policy

Effective Date: August 15, 2026

At Rasheed Sons, we aim to deliver your order safely and as quickly as possible across Pakistan.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time is:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances beyond our control.

3. Shipping Across Pakistan

We offer delivery to customers across Pakistan through trusted courier partners.

Delivery availability to certain remote areas may depend on courier service coverage.

4. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order.

Free shipping may be offered on selected products, promotions, or orders above a specified amount.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

Customers are requested to provide accurate contact details and remain available for courier confirmation or delivery.

6. Order Confirmation

For COD orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders that cannot be confirmed may be delayed or cancelled.

7. Order Tracking

Once your order has been dispatched, tracking information may be shared with you by SMS, WhatsApp, email, or another available method.

Tracking updates are provided by the courier company and may occasionally take time to appear in their system.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate:

  • Full name

  • Phone number

  • Delivery address

  • City and postal details, where required

Rasheed Sons is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Failed Delivery Attempts

If a courier is unable to deliver your parcel because the customer is unavailable, unreachable, or refuses the order, the parcel may be returned to us.

Additional delivery charges may apply if the customer requests re-dispatch.

10. Damaged or Missing Parcels

If your parcel arrives damaged, incomplete, or with an incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number

  • Clear photographs or video

  • Details of the issue

Our team will review the matter and assist you according to our Return & Refund Policy.

11. Delivery Delays

Although we make every effort to ensure timely delivery, Rasheed Sons is not responsible for delays caused by courier companies, weather, strikes, public holidays, operational disruptions, or other circumstances beyond our reasonable control.