Privacy Policy

At Rasheed Sons, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

When you visit or make a purchase from Rasheed Sons, we may collect information such as your name, billing and shipping address, phone number, email address, order details, payment-related information, IP address, device information, browser information, and information about how you interact with our website.

We may also collect information you voluntarily provide when you contact customer support, subscribe to marketing communications, participate in promotions, or communicate with us through social media or other channels.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Communicate with you regarding your orders or inquiries.

• Provide customer support.

• Prevent fraud and unauthorized transactions.

• Improve our website, products, services, and customer experience.

• Send promotional messages, offers, or updates where permitted or where you have provided consent.

• Comply with applicable legal, tax, accounting, and regulatory requirements.

3. Payment Information

Payments made through our online store may be processed by third-party payment service providers. Rasheed Sons does not necessarily receive or store your complete payment card information.

Payment providers process your information according to their own privacy policies, terms, and security practices.

4. Shopify

Our online store is operated using Shopify.

When you visit our website or make a purchase, certain personal information may be processed through Shopify's platform to provide hosting, checkout, order processing, security, analytics, and other ecommerce services.

Your information may therefore also be subject to Shopify's applicable privacy practices.

5. Sharing Your Personal Information

We may share personal information with service providers where reasonably necessary to operate our business, including Shopify, payment processors, courier and delivery companies, analytics providers, marketing platforms, IT providers, and customer-support services.

We may also disclose information when required by applicable law, regulation, legal process, court order, or lawful request from a competent authority.

We do not sell your personal information simply for monetary payment.

6. Shipping and Courier Partners

To deliver your order, we may provide necessary information such as your name, delivery address, contact number, order details, and payment or Cash on Delivery information to our courier or logistics partners.

These details are shared only to the extent reasonably necessary to process and deliver your order.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences and shopping cart, understand website performance, measure traffic, prevent fraud, and support advertising or marketing activities.

Depending on your location and applicable law, you may be provided with options to manage certain cookie or tracking preferences.

8. Marketing Communications

If you subscribe to promotional communications or otherwise provide the required permission, we may contact you about new arrivals, products, offers, discounts, and other Rasheed Sons updates.

You may unsubscribe from promotional email communications using the unsubscribe option included in those messages. You may also contact us to request that promotional communications stop.

Transactional communications relating to your orders, payments, deliveries, account, or customer-service requests may still be sent where necessary.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as processing orders, providing services, maintaining business and accounting records, preventing fraud, resolving disputes, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights relating to your personal information, which may include requesting access, correction, deletion, restriction, objection, or withdrawal of consent.

To submit a privacy-related request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

13. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

Rasheed Sons is not responsible for the privacy practices, security, or content of third-party websites. We encourage customers to review the privacy policies of any third-party services they use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, legal obligations, or other operational requirements.

Any updated version will be posted on this page with a revised effective date.