Return & Refund Policy

At Rasheed Sons, customer satisfaction is important to us. We carefully inspect our products before dispatch, but if you experience an issue with your order, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• The product must be unused, unwashed, and unworn.

• The fabric must not have been cut, stitched, altered, or damaged.

• The product must be returned in its original packaging.

• All original tags, labels, and accessories must be included.

• Proof of purchase or order number must be provided.

Products that do not meet these conditions may not be accepted for return.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number

• Clear photographs or video of the product

• A brief explanation of the issue

Once the issue is verified, we will arrange an appropriate replacement, exchange, or refund.

If the error is from our side, the customer will not be responsible for reasonable return shipping charges.

3. Exchange Policy

Eligible products may be exchanged for another available product, color, or design.

Exchanges are subject to product availability.

If the replacement product has a higher price, the customer will be required to pay the difference. If it has a lower price, the remaining amount may be refunded or adjusted as appropriate.

4. Non-Returnable Items

Returns or exchanges will not normally be accepted for:

•  Fabric that has been cut, stitched, washed, or altered

•  Products damaged due to customer misuse

•  Items returned without original packaging or tags

•  Customized or specially prepared orders

•  Clearance or final-sale products, where clearly marked

•  Products returned after the applicable return period

5. Change of Mind

If you change your mind after receiving an eligible product, you may request a return within the return period.

The product must meet all return eligibility requirements.

For change-of-mind returns, return courier or shipping charges will generally be the responsibility of the customer.

Original delivery charges may be non-refundable unless the product was defective, damaged, or incorrectly supplied by Rasheed Sons.

6. Refunds

Once we receive your returned product, it will be inspected.

If your return is approved, we will process your refund using the original payment method where possible.

For Cash on Delivery (COD) orders, an approved refund may be issued through bank transfer or another mutually agreed payment method.

Please ensure that the payment details you provide for a refund are correct.

7. Refund Processing

Refunds are processed after the returned product has been received, inspected, and approved.

Processing times may vary depending on the payment method, bank, or payment service provider.

8. Return Shipping

Please do not send a product back without first contacting Rasheed Sons.

Once your return request is approved, our team will provide the necessary return instructions.

Customers are responsible for securely packaging returned products to prevent damage during transportation.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot normally be cancelled and will instead be handled according to our return policy after delivery.

10. Refused COD Orders

Customers are requested to place Cash on Delivery orders carefully.

Repeated refusal of confirmed COD orders may result in Rasheed Sons limiting Cash on Delivery availability for future orders from the same customer.

11. Color & Display Disclaimer

We make reasonable efforts to display product colors accurately. However, actual colors may vary slightly due to lighting, photography, screen settings, and device displays.

Minor color differences caused by screen or photography variations are not normally considered product defects.

12. How to Request a Return

To request a return, exchange, or refund, please contact us on Whatsapp with your order number and reason for the request.

Our team will review your request and provide further instructions.

13. Policy Updates

Rasheed Sons reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.

By placing an order with Rasheed Sons, customers acknowledge that they have reviewed and accepted the applicable return and refund conditions.